Effective Service Management
An order management system for handling requests and managing service technicians
Dedicated Service Order Management System
The order board in the Aura Business service and order management system is a Kanban-style view familiar from project management environments. It is a visual way to present the flow of different types of orders, allowing for monitoring of order execution. Its primary goal is to eliminate resource waste and ensure continuity of service operations. The Kanban board helps managers plan service tasks, monitor them, and set priorities. Technicians benefit from easy access to order details and prioritization. As a result, response times to issues and overages improve, unnecessary resource use decreases, and order execution times shorten.
The board in the order management system displays the sequential stages of processes, providing a broader perspective, eliminating bottlenecks, and reducing work-in-progress.
Client Testimonial
„We are very satisfied with our cooperation with Questy. The proposed Aura Business system solutions were smoothly implemented in our company, allowing us to enjoy improved workflow organization across all departments. We highly recommend it.”
Managing Order History and Knowledge Accumulation - Order Details
The available order card in the system contains essential order details, such as assigned employees, process phase, manager, estimated completion time, materials used, and costs. To ensure maximum data security, you have flexible permissions management for users handling orders in the system. Users can define the process card themselves, adding fields (text, files, etc.) and setting permissions for them.
Order Tracking on a List - Monitor Orders in One Place
The order management system's database consists of a highly flexible order list. First, it allows customization of columns to display both standard and user-defined attributes in any order. Second, it enables users to customize the filtering panel, enhancing order search efficiency. Additionally, all configured views can be easily exported to an xlsx file for use outside the system.
App for Aura Business Service Order Management - Benefits:
- Easy management of cost and execution time for different order types
- Order tracking and constant access to critical order details in one place
- Order history management and knowledge of completed actions
- Managing customer collaboration history, i.e., knowledge of completed work for contractors
- Managing customer communication via a client panel for submitting and tracking order statuses
- Simple and quick commissions planning and monitoring of their scope and status
Want to see how the Aura Business system can address your company's needs?
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