Technician Work Management
in the service module
Technician Work Control
Our service module helps streamline tasks performed by technicians – from simple scheduling to ensuring uniform corporate standards for every job and ultimately tracking service activities.
The service module allows technicians to report their actions in real-time – online, enabling faster response times and smoother customer service. A received service request can be assigned to an employee based on their skills and certifications while also considering their working area, task load, and the priority of the service request. Using a service management system enables efficient technician work management!
Customer Testimonial
„We are very satisfied with both the implementation process and the actual functionality of the Aura Business system in our company. It has improved our sales processes and communication between the client and our company. Now our employees generate service reports directly from the system, allowing us to eliminate manually filled paper reports.”
Benefits of Implementing the Aura Business System
- Simple planning of technician activities
- Reporting work time spent on specific service tasks
- Efficiently comparing workload across multiple technicians
Want to see how the Aura Business system can meet the needs of your company?
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