Aura Business Integration with SMSAPI
Integration with SMSAPI
Aura Business is a dedicated solution, so the scope of integration can vary in each case, tailored to the client’s needs. The integration enables bulk SMS messaging to selected customer groups or automatic SMS dispatch triggered by specific events.
Client Testimonial
“Implementing Aura CRM has allowed us to streamline internal communication regarding our contractors, as well as systematize extensive knowledge about them and their needs. Thanks to CRM, we have access to the entire history of a given contractor, allowing us to properly tailor our marketing efforts. CRM also helps us efficiently organize remote training sessions in various locations across Poland.”
Examples of Aura Business System Integration with SMSAPI
Bulk SMS dispatch to specific customer groups
In the Aura Business system, the user manages contractor information. They can freely segment their customers (using attributes, groups) and then send them bulk messages, e.g., with a promotion.
SMS notification to a sales representative when a new sales opportunity is assigned to them
This solution is particularly useful when sales representatives frequently work in the field. When a new sales opportunity is created for them, they can be automatically notified via SMS. This enables the salesperson to react quickly, increasing their chances of closing the deal.
SMS notification to a customer or service technician when the service order phase changes
One of the areas supported by Aura Business is service order management. The system allows automatic SMS notifications when a service order phase changes. What does this mean? If the administrator/manager/dispatcher accepts an order and changes its phase, e.g., from “new” to “in progress,” an SMS notification can be automatically sent to the service technician informing them about the new assignment or to the customer with details about the service technician’s visit.
Scheduled SMS reminders about important events, e.g., a planned service check-up
After completing the work, the user closes the order, and the system automatically schedules an SMS reminder for the customer at a specified time (e.g., in six months or a year). This is a great way to remind customers about check-ups without requiring manual intervention.
Benefits of Implementing the Aura Business System
- Workflow automation and time savings
- Control over SMS messages
- Reduced risk of missing important customers
Want to find out how the Aura Business system can meet the needs of your company?
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