Return Handling
in the Aura Business system
Automation of returns and claims handling
Returns seem inevitable – even in wholesale trade. That's why it's worth considering them when choosing an E-Commerce solution for your company. The Aura Business system ensures automation of return handling, increasing customer satisfaction and saving your employees' time.
Customer Testimonial
“Due to the professionalism and commitment of the Questy team, the implementation process went very smoothly. We are impressed by the vast knowledge and dedication of the employees to ensure the system is fully adapted to both our needs and those of our customers.”
How does return handling work?
In the Aura Business system, your customers can independently submit claims and return requests. This process has been highly standardized, so when submitting a new claim, the customer is prompted to enter the sales document number linked to the returned product. The list of all claims is available to your business partners. Additionally, the listed products and their quantities are automatically retrieved from the sales document. This allows the customer to easily and precisely specify which product their claim concerns. Not only can your customers quickly indicate the products they wish to return, but the risk of errors is also eliminated. This significantly speeds up the return process!
Gain Insights
Return handling in the B2B platform is also a great opportunity for analysis. This functionality allows you to track statistics on the most frequently returned or claimed products. You can use this information to improve your product offering or remove unprofitable products from sale.
Build Customer Trust
You can be sure that the easy and intuitive return handling in the B2B platform will convince many customers to buy from your company! This feature will help increase their satisfaction and trust. It is an excellent way to improve customer relationships, which will certainly translate into increased sales. In addition to sales process automation, it is crucial to respond to customer needs!
Benefits of implementing the Aura Business system
- The ability to link a claim to a specific sales document
- The ability to submit a claim for a specific item on the sales document
- The ability to track statistics on the most frequently returned products, offering an opportunity to improve the product offering
Want to see how the Aura Business system can meet the needs of your company?
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