Courier Integration
Support for the service area in Aura Business
Courier Integration – Faster Service Order Processing
Courier integration in the Aura Business system supports the service area and order handling, which are the primary tasks of companies engaged in maintenance, warranty, repair services, and other similar activities.
Service employees can perform their duties at the company's headquarters or at the client's location. A visit to the contractor becomes necessary when transporting the device is impossible or too expensive. In other cases, technicians can carry out repairs at their usual workplace, where devices related to service orders are delivered. The most common and optimal solution is product transport using courier services.
Client Testimonial
“We are very satisfied with our cooperation with Questy. The proposed Aura Business system solutions were smoothly implemented in our company, allowing us to enjoy improved work organization in all departments. We highly recommend it.”
A lack of an organized strategy for handling incoming and outgoing shipments can lead to various complications—problems for both the customer and the organization. Therefore, the Aura Business system offers courier integration, contributing to a systematic service order handling process.
How Courier Integration Works in Aura Business
Collaboration with professional courier companies enables two-way handling—collecting equipment from the contractor and then shipping it back after completing the order.
How does courier integration work in practice?
The details may vary depending on the chosen logistics provider and the company's specific order handling approach, but the process follows similar stages.
After receiving a service request from a contractor and entering the data into the system, an employee can arrange for the customer's equipment to be picked up using the courier integration.
After completing the order, the employee has the option to generate a shipping label for returning the device to its owner.
Aura Business courier integration contributes to automation. Address data—both sender and recipient—are automatically completed based on system information. This eliminates the possibility of errors associated with manually entering critical contact details.
Benefits of Courier Integration in Aura Business
- Faster service order handling
- No location restrictions
- Handling of both incoming and outgoing shipments
- Automatic use of system data in shipping labels
- Order in shipping processes – repeatability of actions
- Customer convenience by eliminating the need to arrange transport independently
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