Complaint Management
in the Aura Business system
Efficient Complaint Management
The Aura Business Service Management Suite is a tool used to improve complaint handling—especially in companies that manufacture and service complex devices and utilize intricate complaint procedures. Complaint management in the Aura Business system is not only about efficiently processing complaints according to predefined workflows but also about effectively managing their causes and continuously improving products. A key advantage is the automatic data exchange with ERP systems, which speeds up access to customer information, purchased products, and settlements.
Client Testimonial
„One must be aware that implementing such complex systems in a developed organization is very time-consuming. However, thanks to mutual cooperation, good organization and communication, as well as thorough preparation on both our side and the Questy team, we managed to significantly improve the functioning of many processes in the company. We successfully eliminated problems related to information integration (mainly issues concerning contractors, duplicate companies, and information flow). In our case, the key aspect was creating a unique quotation system, which had previously been very time-consuming. Thanks to the knowledge and experience of the Aura team, we significantly reduced the time required for this process.”
System Capabilities for Complaint Handling
The complaint management system allows for the collection of any business-required information, files, and documents related to the complaint process, as well as adapting the information flow to user needs. It also enables precise reporting of complaint handling data and key performance indicators (KPIs). The Aura Business system is a tool that significantly improves complaint management and minimizes the risk of recurring defects!
Benefits of Implementing the Aura Business System
- Reducing costs associated with frequent complaint handling
- Accelerating the product improvement process
- Fast and precise reporting of the complaint handling process
Want to see how the Aura Business system can meet your company's needs?
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