Service Management solutions
Organized processes and efficient execution of orders
Efficient management of the services, orders and complaints
Aura Business Service Management is a business solution for medium and large organizations that want to improve process management and accelerate the execution of orders. It is one of the most flexible service management systems on the Polish market. It fully adapts to the individual requirements of the enterprise. Aura Business SM integrates with every ERP system.
Service Management solutions will bring improvements to your company that affect the speed of order processing as well as the costs associated with them. The flexibility of our solutions allows you to adapt them to the needs of your company. You can use ready-made functionalities or - especially for you - we can create new ones. The Aura Business system consists of Service Management, CRM and E-Commerce solutions - you can combine them freely or choose solutions from only one area. We can also start cooperation with just a few basic solutions and develop them as your needs develop.
As a company, we focus on selling a wide range of products to customers from the B2B channel, therefore we were looking for a tool to improve work and exchange of data. Having the ERP Exact system, which is not a popular system in companies with a similar profile of activity, we had a big problem finding a company providing B2B software with the possibility of integration with our database. Despite our earlier concerns about the possibility of integration, this process went smoothly, enabling us to use the modern functions of the software provided by Questy.
Marcin Kruszewski, Dedra-Exim
Precise work planning and coordination
Effective profitability management of orders
Improved order processing
Service Management — selected features
- Order management
- Application for managing orders
- Service technician management
- Management of subcontractors' work
- Full history of serviced devices
- Orders budget management
- Service Contract Management
- Management of any types of orders
- Work time registration
- Project management
- Automatic rental settlement
- Advanced permission management
- Customer support management
Aura Business Service Management is a dedicated system and we can expand it for you with any functionalities.
Aura Business E-Commerce system enables multi-channel sales through a number of proven and efficient integrations at many levels, in various areas, automating and optimizing important business processes.
and other ERP class solutions