System for the power tools industry

Aura Business is a tool designed for companies in the power tools industry. It includes CRM modules for efficient customer relationship management, Service Management to manage service orders, and E-Commerce for effective B2B sales. How can it streamline your company's operations?

• Conducting online sales for business customers.
• Access to product offerings 24/7 without involving your staff's time.
• Customer Portal with information about product availability, individual prices, and discounts.
• Optimizing sales processes and monitoring their effectiveness.
• Convenient generation and standardization of offers for customers.
• Transparent sales funnel and reports with data analysis for your company.
• Online service orders management and continuous progress monitoring.
• Comprehensive history of serviced devices and interactions with customers.
• Automatization to relieve staff from repetitive tasks.
• Synchronization of product and customer data with your ERP system.

Aura Business has been supporting power tools industry firms since 2002. It offers a convenient, unified solution that integrates data from multiple IT systems, making enterprise management much, much easier.

Main benefits for the power tools industry from implementing Aura Business system

B2B platform for Power Tools industry

Effective wholesale distribution of power tools requires a flexible B2B platform. What do you gain by implementing industry-specific software?

• Ability to sell products online.
• Continuous access to products and inventory levels for your customers.
• Electronic order placement by contractors.
• Management of discounts and individual customer pricing.
• Self-service access to invoices and customer payment status.
• Attractive presentation of products.
• Sales level reports.

CRM system for Power Tools industry

Aura Business also includes a CRM system that supports sales management of power tools. It organizes all your customer data and compiles the history of the cooperation between you. What features can you benefit from in this area?

• Planning tasks for sales representatives and shared calendar.
• Managing sales opportunity campaigns with Kanban Board.
• Efficient management of acquiring new customers and partners.
• Managing promotional campaigns for clients.
• Monitoring sales representatives' goal achievement levels.
• Measuring financial results and targets reached by sales representatives.
• Mobile app for field sales representatives.

Order management in the Power Tools industry

Operating in the service sector requires coordination of multiple simultaneous service orders. With a team of several technicians, email arrangements or paper protocols are no longer sufficient. Simplify these processes with Aura Business Service Management through features such as:

• Custom types and phases of orders.
• Electronic database of serviced devices.
• Customer portal for self-service order creation and tracking.
• Billing for completed jobs, used materials, and time spent.
• Automatic reminders upon changes in order phases.
• Flexible permissions for employees.
• Mobile app tailored for field service technicians.

What problems does the Aura Business solution solve?

Investing in a dedicated system for the power tools industry is a step towards improving customer service quality. What issues does Aura Business address for your enterprise?

• Lengthy and complex order placement process for customers.
• Risk of errors with manual order entry by sales representatives.
• Necessity to provide stock levels to customers during each interaction with Support.
• Lack of easy access to information on customer invoices and credit limits.
• Inability to load a customer's regular order list.
• Dispersed information on sales activities.
• Difficulty in analyzing company profitability data.
• Challenges in delegating tasks to service technicians.
• Lack of complete history of customer machines and equipment.
• Dispersed information on orders to be invoiced.