Franchise management software for your company

If your company relies on franchise development and you manage daily operations with franchisees, you need a tool to ensure this process is effective. Aura Business offers a tailored solution to meet your needs. The software will comprehensively support your duties as a franchise network owner, helping your business thrive.

• Tracking the franchisee acquisition process
• Ensuring an efficient onboarding process
• Building lasting relationships with partners
• Access to all information on collaboration status
• Oversight of contract finalization and agreement signing
• Efficient management of franchisee inquiries
• Repository of resources shared with partners
• Possibility to provide access to training materials
• Partner portal with insights into all key information
• Self-service platform for franchisees

Since 2002, Aura Business has delivered solutions for companies across various industries. By working on diverse projects, we continually gain valuable experience that we are ready to share with you.

Key benefits of implementing the Aura Business system for franchise networks

CRM system for franchisors

Aura Business CRM is specifically designed to streamline the franchisee acquisition process. This solution supports the daily responsibilities of individuals managing potential partner relationships, helping them efficiently finalize the entire process. What can the Aura Business Software offer you?

• A structured and consistent partner acquisition process with full visibility of agreements at each stage.
• A comprehensive repository of the franchisee information, accessible to all staff involved in the process.
• A standardized approach to offering business partners, ensuring the company’s image is upheld.
• Contract negotiation tools with a dedicated interface and constant access to confirmed agreements.
• Access to automated sales reports to analyze the effectiveness of activities.
• Support for onboarding processes, divided into stages tailored to your business specifics.
• A standardized communication method with franchisees, alongside continuous access to message histories.
• A clear file repository, capable of storing training materials for partners.

Utilizing software in service support

Companies opting for a franchise model often provide their business partners with various resources, such as equipment. This requires not only comprehensive knowledge about the tools handed over to each franchisee but also mechanisms for ongoing support.Ensuring regular maintenance of equipment and effective handling of service requests are critical aspects. Aura Business Service Management is an excellent solution to support this area, offering features such as:

• A unified database of all resources with a history of activities performed.
• The ability to create service requests by employees, as well as a portal enabling franchisees to generate their own requests.
• A mobile app to assist field service technicians in their work.
• Workload management, considering the availability of each technician.
• Clear tracking of task progress through Gantt and Kanban views, as well as process cards to ensure greater punctuality.
• Constant visibility of the status of each service request and the actions already taken.

Franchisee self-service in Aura Business

For some businesses operating as franchise networks, organizing the process of ongoing deliveries of key products is essential. Aura Business provides tools that support this need, particularly focusing on self-service, which saves time for your company's employees. What do we offer in this area?

• A client portal with 24/7 access to product and service offerings, as well as continuous access to their own documents.
• The ability for franchisees to place orders and submit inquiries independently, tailored to their specific needs.
• Individual pricing and discounts customized to the terms of the partnership with each franchisee.

What problems does Aura Business solve for franchisors?

Aura Business is a&bnbsp;comprehensive tool for managing franchise operations. By combining tools like CRM, Service Management, and a self-service platform, the software addresses several common challenges faced by franchisors, including:

• Chaos in the franchisee acquisition process.
• Inconsistent standards for offering potential franchisees.
• Fragmented knowledge about partners and collaboration.
• Lack of tools for negotiating and enforcing contract terms.
• Unorganized onboarding process for new franchisees.
• Difficulty in sharing training materials.
• Long response times for handling franchisee inquiries.
• Limited ability to monitor shared resources.
• Challenges in organizing and distributing tasks among employees.
• Excessive time spent on partner management.

Discover Aura Business solution

Aura Business is an advanced solution designed specifically for companies with more complex needs, enabling the integration of data from various IT systems (such as ERP) and central management within a single, intuitive tool. With over 20 years of experience, we support medium and large enterprises in optimizing processes and achieving their business goals.

The key areas where Aura Business delivers measurable improvements include:

• CRM – efficient management of customer relationships, franchisee support, and the sales of products and services across the entire network.
• Service Management – effective service management, handling of complaints, and technical support for franchisees.
• B2B Self-Service – a modern tool that enables franchisees to independently place orders, access product information, monitor inventory levels, and track order fulfillment in real-time.

Aura Business stands out for its flexibility and scalability, allowing features and modules to be customized to specific operational processes within a franchise model. We understand that each franchise network is unique, and its needs evolve as the market grows. That’s why our software is designed to meet both current and future challenges in the franchise industry.